Privacy Policy

Ipswich Retaining Walls is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and the choices you have. Last updated: 02/07/2026.

Information we collect

We collect personal information you provide directly to us, mainly through our free quote form, by phone or by email. This typically includes your name, email address, phone number, your suburb or property address, and details about your retaining wall project. When you use our website, we may also collect limited technical information such as your device type, browser and pages visited, through cookies and standard web analytics.

How we use your information

We use your personal information to respond to your enquiry, prepare and provide quotes, carry out the work you request, communicate with you about your project, and improve our website and services. We only use your information for the purposes for which it was provided, or for related purposes you would reasonably expect.

Disclosure of your information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business — for example, our website host, email provider, or a subcontractor or engineer engaged to help deliver your project — and only to the extent needed to provide the service. We may also disclose information where required or authorised by law.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Where information is stored with third-party providers such as our hosting or email services, we take reasonable steps to ensure it is handled securely.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve your experience. You can set your browser to refuse cookies or alert you when cookies are being used, though some parts of the site may not function as intended if you do.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated revision date.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at info@retainingipswich.com.au.